Terms & Conditions

TERMS AND CONDITIONS

1. Formation of Agreement

1.1 Upon receipt of a booking confirmation, the customer confirms that they are at least 18 years of age and resident within the United Kingdom.

1.2 A booking confirmation shall not constitute a legally binding contract until:
(a) the estimated repair costs have been approved by the customer; and
(b) payment of any required deposit or advance payment has been received by Service4Service Ltd (“the Company”).

1.3 By authorising payment, the customer agrees to be bound by these Terms and Conditions.

2. Estimates, Authorisation and Commencement of Work

2.1 The Company shall provide the customer with an estimate for all works prior to commencement.

2.2 No repair, diagnostic, rebuilding, or associated work shall commence until the customer has approved the estimate and authorised the costs.

2.3 Payment of any deposit shall constitute:
(a) acceptance of the quotation provided;
(b) acceptance of these Terms and Conditions; and
(c) authority for the Company to commence work on the vehicle.

2.4 The customer acknowledges that once work has commenced, costs may be incurred for labour, parts, specialist services, diagnostics, dismantling, and associated repairs in accordance with the approved quotation.

3. Prices and VAT

3.1 Unless otherwise stated, all prices quoted are exclusive of Value Added Tax (“VAT”).

3.2 VAT shall be charged at the prevailing rate applicable within the United Kingdom.

4. Warranty Company Claims

4.1 The Company works with a number of UK-based warranty providers in relation to vehicle repair claims.

4.2 Prior to dismantling or commencing major mechanical repairs, customers are required to authorise the full quoted repair costs following the Company’s initial assessment.

4.3 The Company may provide photographs, reports, and supporting evidence to the customer’s warranty provider in support of any claim.

4.4 Any contribution made by a warranty provider shall be strictly subject to the terms, conditions, and limits of the relevant warranty policy.

4.5 Any repair costs not covered or paid by the warranty provider shall remain the sole responsibility of the customer.

4.6 The Company accepts no liability for decisions, delays, refusals, or limitations imposed by warranty providers.

5. Vehicle Collection and Delivery

5.1 The Company may arrange collection and delivery of vehicles for a fixed fee of £150 plus VAT, unless otherwise agreed.

5.2 Additional transportation charges may apply for locations outside the Company’s standard operating radius. Any such additional charges shall be notified to the customer prior to collection wherever reasonably practicable.

5.3 If the customer elects not to proceed with the recommended repairs following diagnosis or inspection, the customer shall remain liable for:
(a) all transportation and recovery costs incurred; and
(b) all diagnostic and labour charges reasonably incurred by the Company.

5.4 A schedule of applicable charges is available upon request.

6. Payment Terms

6.1 A maximum sum of £500.00 of the initial deposit may be paid by credit card for the purpose of commencing works on the vehicle. The Company does not accept payments made using American Express.

6.2 Any remaining balance of the deposit, together with the final balance due upon completion of the works, shall be payable by BACS or bank transfer only.

6.3 The Company reserves the right to retain possession of the vehicle until payment in full, including cleared funds, has been received in respect of all sums due under this Agreement. The vehicle shall not be released or returned to the Customer until such payment has been received and cleared.

6.4 The Company reserves the right to apply a storage charge of £25 plus VAT per day where payment remains outstanding beyond a reasonable period following notification that the vehicle is ready for collection.

6.5 Where repair work is not authorised, all recovery, transportation, and diagnostic charges shall be payable by bank transfer only.

7. Warranty on Repairs

7.1 Subject to these Terms and Conditions, the Company provides a warranty of 12 months or 12,000 miles (whichever occurs first) on parts and labour supplied by the Company.

7.2 Internal engine repairs and reconditioned engine units are covered by a limited warranty of 3 months or 3,000 miles (whichever occurs first).

7.3 Manufacturer-supplied parts may be subject to separate manufacturer warranty terms and conditions. The Company shall not be responsible for the refusal or limitation of any manufacturer warranty claim.

7.4 All warranties provided by the Company are personal to the original customer and are non-transferable.

8. Labour Charges

8.1 The Company’s standard labour rate for servicing and general repairs is £84 inclusive of VAT per hour.

8.2 Due to the specialist nature of engine rebuilds and transmission repairs, labour charges for such works may increase to £108 inclusive of VAT per hour.

8.3 Where additional work or costs become necessary during repairs, the Company shall seek customer authorisation before proceeding further.

9. Parts

9.1 Unless otherwise agreed, all parts supplied by the Company shall be of Original Equipment Manufacturer (“OEM”) specification or equivalent quality.

9.2 Requests for genuine manufacturer-branded parts must be made at the time of booking and may incur additional charges.

10. Congestion Charges and Penalties

10.1 The customer shall remain solely responsible for any congestion charges, parking charges, tolls, penalties, or similar costs incurred in relation to the vehicle.

10.2 The Company shall not be liable for any such charges.

11. Liability for Third Parties

11.1 The Company may utilise third-party recovery operators and approved repair centres.

11.2 The Company shall not be liable for losses or damages arising from the acts or omissions of third-party recovery companies or external repair centres, except where such liability cannot lawfully be excluded.

11.3 Any claims relating to third-party services should be pursued directly against the relevant third party.

12. Non-Payment

12.1 In the event of non-payment, the Company reserves the right to recover all outstanding sums together with any reasonable legal fees, debt recovery costs, storage fees, and associated expenses.

12.2 The Company further reserves the right to exercise any lawful lien over the vehicle until payment has been made in full.

12.3 The Company may commence legal proceedings through the County Court or otherwise take lawful steps to recover outstanding sums.

13. Warranty Claims Procedure

13.1 Any issue arising during the warranty period must be reported to the Company immediately upon discovery.

13.2 The Company must be given a reasonable opportunity to inspect the vehicle before any third party undertakes repairs.

13.3 Any unauthorised repair work carried out by a third party prior to inspection by the Company may invalidate the warranty.

14. Cancellation

14.1 Customers wishing to cancel a booking must provide written notice as soon as reasonably practicable.

14.2 The customer shall remain liable for all work completed, costs incurred, and services performed up to the date of cancellation.

15. Refusal of Work

15.1 The Company reserves the right, at its absolute discretion, to refuse any booking or cease work already in progress where reasonably necessary.

16. Events Outside the Company’s Control

16.1 The Company shall not be liable for delays, failures, or damage caused by circumstances beyond its reasonable control, including but not limited to industrial disputes, acts of God, governmental action, supply chain disruption, or force majeure events.

17. Alternative Transport and Loss of Earnings

17.1 The Company shall not be responsible for providing replacement vehicles, public transport, taxis, hire vehicles, or any alternative transport arrangements.

17.2 The Company shall not be liable for any loss of earnings, loss of business, or consequential losses arising from the vehicle being unavailable during repairs.

18. Personal Belongings

18.1 Customers are advised to remove all personal belongings from their vehicle prior to collection or delivery.

18.2 The Company accepts no responsibility for loss of or damage to personal belongings left within the vehicle.

19. Health and Safety

19.1 All work shall be carried out in accordance with applicable health and safety legislation and industry standards.

20. Limitation of Liability

20.1 Nothing within these Terms and Conditions shall exclude or limit liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any matter for which liability cannot lawfully be excluded or restricted.

20.2 Subject to clause 20.1, the Company shall not be liable for:
(a) indirect or consequential losses;
(b) loss of profit, business, revenue, or earnings; or
(c) losses not reasonably foreseeable at the time the contract was formed.

20.3 Nothing within these Terms and Conditions shall affect the customer’s statutory rights under applicable consumer protection legislation, including the Consumer Rights Act 2015.

21. Consumer Rights

21.1 The customer’s statutory rights relating to faulty goods, services carried out without reasonable care and skill, or goods not fit for purpose shall remain unaffected by these Terms and Conditions.

22. Finance Agreements

22.1 Finance applications are processed by third-party finance providers, including Payment Assist and Omni Capital Retail Finance, and are subject to status and credit approval.

22.2 Customers should refer to the relevant finance provider’s own terms and conditions for further information.

Company Information

Service4Service Limited
Company Registration Number: 3151151
VAT Registration Number: 977 2914 71

Registered Office:
Enterprise House, 23 Parklands, Railton Road, Guildford, Surrey, GU2 9JX