Warranty & Compliance Approved
Extra payment options
Collection & Diagnosis
Vehicle Recovery & Gearbox Diagnostics
Gearbox trouble and unable to bring the car to us? Our team can discuss collection or recovery from a convenient location in the UK, subject to availability. A specialist will assess the fault and explain the recommended repair before any additional work goes ahead.
- Tell us the symptomsShare your registration, location and what the gearbox is doing.
- Confirm the arrangementsWe will discuss the booking, collection options and next steps with you.
- Approve the workAfter diagnosis, we will explain any additional repair and seek your authorisation.
How Our Car Repairs Work
Getting help with a gearbox fault should be straightforward. Here is what to expect from your first enquiry through diagnosis, approval and the return of your vehicle.
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Tell us what has happened
Complete the repair enquiry form and await a call, or phone 0808 164 0418 to speak with an advisor.
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Discuss the likely fault
Based on the symptoms you describe, we can discuss possible causes and an initial cost estimate. The fault and final repair cost can only be confirmed after inspection.
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Arrange collection and diagnosis
We will discuss collection or recovery and arrange for the vehicle to be assessed at a specialist repair centre. Availability and arrangements are confirmed when you book.
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Receive the diagnostic findings
Diagnostic reports are usually available within 2–3 days of collection, depending on the fault and workshop capacity. We will keep you updated if more time is needed.
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Approve the repair
We explain the recommended work and confirmed costs before proceeding. If further work is identified, we will call you first; no additional repair is carried out without your authorisation.
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Get warranty claim help if needed
If you have a relevant vehicle warranty, tell us at the start. We can help liaise with major warranty providers and assist with the claim where the policy and provider allow.
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Arrange payment and return
Once the repair is complete and payment or an agreed finance arrangement is in place, we will arrange to return the vehicle as soon as practical.
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Keep your repair paperwork
You will receive an invoice detailing the work completed and the applicable repair warranty, stated as 12 months or 12,000 miles.
Warranty & Compliance Approved