Service 4 Service Ltd is committed to maintaining the trust and confidence of all our customers and visitors to our website. Service 4 Service Ltd do not share, sell or trade our customers’ data with any third party businesses for marketing purposes however should your vehicle be booked in with us for any work then limited details will be referred to our third parties (see Third Party Section). The purpose of this document is to set out information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
Types of data we collect
Information We Collect
We may collect and process the following data about you:
i. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
ii. Information provided voluntarily by you. For example, when you proceed with making an online booking.
iii. Information that you provide when you communicate with us by any means.
We may gather information about your general Internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
As part of the registration for our weekly discount offers and by agreeing to work being carried out on your vehicle, we collect personal information. We use this information to contact you about anything you have asked us to email you about, you will also receive offers, MOT & Service reminders deemed to be of a legitimate interest to you.
You can unsubscribe from this at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at firstname.lastname@example.org. We will also use this information to contact you if we need to obtain or provide additional information and to check our records are correct and up to date. We don’t rent or trade email lists with other organisations and businesses.
We use third-party providers, Sign-up to as well as an internal CRM system Optly, to deliver our newsletters, MOT & Service Reminders. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our weekly discount offer emails. For more information, please see Sign-up to and Optly’s privacy notices. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails, updating your preferences, or by emailing us at email@example.com. When you agree to vehicle repair work, servicing or an MOT thorough Service 4 Service Ltd or online your name, address data, email & vehicle details will be stored on our in house CRM system, GDS.
We only ever share your personal information with an agreed local service centre/recovery services assigned to carry out your vehicle repairs and recovery. These details include your name, telephone number and vehicle details. We will not share sensitive information or payment details with any third parties.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. You can do this by emailing your request to firstname.lastname@example.org.You may of course ask for a copy any information that we hold for you at anytime by contacting us at email@example.com. We aim to respond to all requests within 14 working days and provide information to you within 28 days.
Changes to Privacy Notice
This Privacy notice will next be reviewed on 25th May 2019.